Confidentiality Statement for Passengers and Drivers

This privacy statement tells you how we are committed to looking after your personal data. This statement tells you what information we will use to provide you with our suite of services, how we will use your information to keep you safe and the choices and controls available to you. This statement also tells you about your privacy rights and how the data protection rules work to protect everyone.

BRAJ Savaari is the controller of your personal data, unless otherwise stated below.

We are at the following email to answer all your questions [email protected]

The term "us" or "we" refers to the owner of the BRAJ Savaari application, BRAJ Savaari, Requests or hires and/or receives a transportation service through your BRAJ Savaari application account.

1. Personal data we process We only process the information we need to be able to provide you with the best service in our transportation market.

• Contact information: name, phone number, and email address. For some of our services, we may need a little more, such as your home address.
• Profile information: Your profile picture, saved addresses, language and communication preferences. For some of our services, we may need a little more, such as details of your driving licence.
• Geolocation: for example, where you need transportation from, the time, the progress of the trip and your final destination.
• Payment information, such as the amount charged and the payment card used.
• Communication and correspondence records.
• Limited identification data of the device on which the BRAJ Savaari application has been installed, such as its IP address
• Data on the use of transportation services: data on trip status, hours and data on your behavior as assessed by drivers.
• Data related to communication via instant messages in the BRAJ Savaari application ("Chat with the driver" option): date and time of communication and its content.

2. Purposes of the treatment

We process your personal data in order to provide you with one or more of our transport services:

• We connect you with a driver. We collect and process personal data in order to connect passengers with drivers in order to pick them up and transport them.
• We take you wherever you want to go : We show drivers the geolocation data and phone number of passengers when they request a ride to enable efficient pickup and ride, and make the ride and route transparent. This data is collected only when the BRAJ Savaari app is activated. Geolocation data collection ends when the BRAJ Savaari app is closed. In some countries, drivers cannot see passengers' phone numbers; the driver sees a completely different number temporarily redirected to the passenger's phone number, meaning that the driver and passenger can communicate.
• We make sure your journey goes smoothly : We use geolocation data to ensure you reach your destination and resolve quality issues related to our services.
• We make sure the app is optimal : We use contact data to notify passengers of BRAJ Savaari app updates so you can continue using our services. We also collect limited data from the device you use to connect to our internet, mobile and phone services, and to help keep your account secure through authentication and verification.
• We make sure your trip is the fastest, cheapest and most convenient for you : We collect data on the routes taken by our passengers to analyse geographic coverage. This allows us, among other things, to improve recommendations to drivers on the most efficient routes.
• How we collect payment : We collect payment details to process payments for passenger transportation services on behalf of drivers.
• We maintain and promote standards : We collect data on trip status, time, and passenger ratings from driver feedback to promote user safety, compliance with our terms, and to ensure we provide everyone with a pleasant, quality service. Customer service data and correspondence are collected for the purpose of obtaining feedback and resolving disputes and service quality issues.
• Keeping you informed : Your name, phone number, and email address will be used to contact you to let you know your trip has been completed, travel confirmations, and to inform you of important service updates.

3. Legal basis

We are permitted to use personal information in the ways described above if we have an appropriate reason for doing so. We always make sure we have a good reason for anything we do with your data.

• Personal data is generally processed to provide you with the services contracted through the BRAJ Savaari application. This means that, in order to provide you with the promised service and to comply with our conditions, we will process your personal data to fulfill those obligations.
• In other circumstances, we generally process your personal data on the basis of legitimate interest. Legitimate interest includes our business interests in providing an innovative, personalised, secure and cost-effective service to our passengers and partners, unless those interests are overridden by other interests. Our legitimate interest also includes investigating and detecting fraudulent payments and other malicious activities, maintaining the security of our network and systems and responding to criminal or potential criminal actions.

From time to time, we may rely on alternative legal bases:

• if it is necessary to comply with a legal obligation, for example, for processing data where required by law, including, for example, if there is a valid legal request to disclose personal information to a third party, such as a court or regulatory authority;
• to protect your vital interests or those of others, for example in the event of an emergency or an imminent threat to life; or
• You have given us your clear consent to this for another specific purpose of which you have been fully informed.

In countries where legitimate interest is not an available legal basis for BRAJ Savaari’s processing activities, such as in Nigeria, BRAJ Savaari relies on the valid available legal alternative mentioned above. If you choose not to provide us with personal information, this may prevent us from performing the contract we entered into with you or from doing something we are legally required to do. This may also prevent us from operating your account. For example, we collect and process personal data submitted by you during installation and use of the BRAJ Savaari App; refusing to share geolocation data through the App means we cannot direct a driver to your location to pick you up. We will
 not be able to meet our obligations to you in other circumstances, for example, if you refuse to verify your identity to ensure the integrity of your account, your account may be suspended or blocked to prevent fraud.

4. Recipients

We only work with authorized partners. We only share when there is an appropriate reason to do so. We limit sharing to only what is required. We do not sell your personal information.

• Personal data of the passenger is disclosed only to drivers selected through the BRAJ Savaari application; in this case, the driver will see the name, phone number (in some countries the number is hidden) and geolocation data of the passenger.
• After the ride service is provided, the name and phone number (in some countries the number is hidden) of the passenger requesting the ride will remain visible to the driver for 24-48 hours. This is necessary for drivers to resolve any passenger issues, such as returning something they may have forgotten in the vehicle. Oops!
• Passenger feedback on service quality is anonymous. Your rating is private between you and BRAJ Savaari.
• Depending on the passenger's location, personal data may be disclosed to companies and partners of the BRAJ Savaari group.
• (local subsidiaries, representatives, affiliates, agents, etc.). The processing of personal data carried out by BRAJ Savaari group companies and partners will occur under the same strict conditions as set out in this privacy statement. You can read more on your country page.
• In some circumstances, we are legally required to share information with third-party recipients. For example, pursuant to a court order or when we cooperate with a data protection supervisory authority in handling complaints or investigations. We may also respond to requests, such as law enforcement agencies, if we believe in good faith that the response is required by law in that jurisdiction or promotes a task in the public interest, affects users in that jurisdiction, and is consistent with internationally recognized standards. In all cases, we will always ensure that we have a legal basis for sharing the information and that we document our decision.

5. Security and access

• Any personal information collected in the course of providing our services is transferred to and stored in the data centers of https://www.hostinger.com/, which are located in the territories of Member States of the European Union. Only authorized employees of BRAJ Savaari Group companies and partners have access to personal data and may access it only for the purpose of resolving issues associated with the use of the services (including disputes related to transportation services).
• BRAJ Savaari Group companies and partners may access personal data to the extent necessary to provide customer support in the respective country.
• For our research and scientific purposes, all data, such as bulk geolocation data, is anonymized so that you can never be identified through it.

6. Your rights and controls

We want you to be in control of your personal data. BRAJ Savaari provides you with app-based controls so you can view your personal information, including your profile data and travel history. We also offer in-app settings like marketing subscriptions and transparent cookie consent controls on our website.

Your right of access

• You can access your personal data through the BRAJ Savaari app. You have the right to ask us for copies of your personal information. There are some exceptions, such as where we have to balance the rights of others, which means you may not always receive all of the information we process.

Right to rectification

• You can access and update your personal data through the BRAJ Savaari app. You have the right to request that we rectify any information you believe is incorrect. You also have the right to request that we complete any information you believe is incomplete.

Your right to erasure In certain circumstances, you have the right to request that we delete your personal information.

Your right to restriction of processing

• In certain circumstances, you have the right to request that we restrict the processing of your personal information. This means that your data can only be used for certain purposes, such as legal claims or for the exercise of legal rights.

Your right to object to processing

• If we process your information based on legitimate interest, you may have the right to object to such processing. You can object to any automated decision we have made and ask a human to review it.

Right to data portability

• In certain circumstances, you have the right to request that we transfer information you have provided to us from one organisation to another or that we provide it to you. This only applies to information you have provided to us.

7. Retention

BRAJ Savaari retains user data only for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods, depending on the type of data, the related transportation service, and the purposes for which we collect the data.

• Your personal data will be stored as long as you have an active passenger account. If your account is closed, personal data will be deleted (in accordance with our retention schedule and rules), unless such data is still required to comply with any legal obligation or for accounting, dispute resolution or fraud prevention purposes.
• Financial data relating to transport services provided to passengers shall be stored for three years after the last trip. Data required for other accounting purposes shall be stored for seven years (after the last trip).
• In the event of suspected criminal offences, fraudulent activity or receipt of false information, data will be stored for a maximum of 10 years.
• In the event of payment disputes, data will be retained until the claims are satisfied or until such claims become time-barred.
• Travel history data and data on the use of transportation services will be stored for three years, after which the data will be anonymized.

Please note that uninstalling the BRAJ Savaari app from your device does not result in the deletion of your personal data. If the BRAJ Savaari app has not been used for three years, we will contact you and ask you to confirm whether you wish to keep your account active for future use. If we do not receive a response within a reasonable time, the account will be closed and the personal data will be deleted, unless such data is necessary for any purpose mentioned above in this privacy statement.

8. Direct sales

• We may send direct marketing messages to your email address and/or phone number if you have given us permission to do so, or pursuant to an indirect opt-in. We may personalize direct marketing messages using information about how you use BRAJ Savaari services, i.e. how often you use the BRAJ Savaari app and your transportation preferences.
• If you no longer wish to receive direct marketing messages, click the "Unsubscribe" link at the bottom of one of our emails or unsubscribe in the profile section of the BRAJ Savaari app. Easy.

9. Automated decision making

We use automated decision making to issue warnings and implement suspension of the ride-hailing service. Using automated decision making is less error-prone, more efficient, and safer than using a human factor. When assessing the need to issue a warning or suspension, data relating to your use of the transportation services (trip status data including cancellations, no-shows, and data about your conduct as assessed by drivers) is considered. Suspension of use of the service may be in effect for 6 months, after which access to the service will be restored.

You always have the right to have the decision reviewed by a human, to challenge it, express your point of view and obtain an explanation by contacting our customer service through our app.

10. Conflict resolution

• Disputes relating to the processing of personal data are resolved, in the first instance, through the customer service ( [email protected] ). You have the right to contact the BRAJ Savaari Data Protection Officer ( [email protected] ).

 

11. To make this statement great

We hope you find this privacy statement easy to understand.

Data protection laws are important. They strengthen the rules and enhance your information rights. Many of these rules may seem complicated, but most are based on common sense. We take our responsibilities regarding your data seriously. BRAJ Savaari will continue to make changes to this privacy statement as part of our commitment to protect your privacy and provide you with even greater transparency.